We never appreciate to cancel any confirmed booking. However, in case of any emergency, both Guest & Host can cancel the reservation if they want. But following deduction conditions will be applicable as penalty on invoice price. Amount will be refunded after all deduction & charges within 07-10 working days. Refund will be made to that channel by which payment is done during the booking. If host cancels the booking, Airvila will give a special discount/offer to the guest on their next reservation. The guest must approach to us to avail the offer before their reservation. All three cancellation/refund policies are appended below:
A. Flexible
If Guest cancels the request:
a) Before 06 hours to check in time: -0%
(But all charges related to refund will be deducted from the guest)
b) Less than 06 hours to check in time: -5%
(But all charges related to refund will be deducted and deducted remaining amount will be given to the host)
c) After anytime of check in: -10% of remaining days price.
(But all charges related to refund will be deducted and deducted remaining amount will be given to the host)
d) Rating could be downgraded for each case.
* % will be counted on invoice price & all charges will be carried by the guest. Net penalty amount will be given to the host or any probable solution could be suggested from the customer support to avoid any conflict.
* The company will not bear any risk or charges relating to this.
* If host has not enough balance with us, any unrealized amount will be added to the guest’s Wallet which could be used in next booking.
If Host cancels the request:
a) Less than 06 hours to check in time: -5%
(Guest will get the refund after gateway charges but the penalty & all charges related to refund will be deducted from the host’s income/next payout)
b) After anytime of check in: -10%
(Guest will get the full remaining days base price after gateway charges but the penalty & all charges related to refund will be deducted from the host’s income/next payout)
c) Rating could be downgraded for each case.
* % will be counted on invoice price & all charges will be carried by the host. Net penalty amount will be given to the guest or any probable solution could be suggested from the customer support to avoid any conflict.
* The company will not bear any risk or charges relating to this.
B. Moderate
If Guest cancels the request:
a) Before 7 days (168 hours) to check in: -0%
(But all charges related to refund will be deducted from the guest)
b) After 7 days (168 hours) before 3 days (72 hours) to check in: -15%
(But all charges related to refund will be deducted and deducted remaining amount will be given to the host)
c) 3 days (≤72 hours) to check in : -25%
(But all charges related to refund will be deducted and deducted remaining amount will be given to the host)
d) After anytime to check in: -40% of remaining days price.
(But all charges related to refund will be deducted and deducted remaining amount will be given to the host)
e) Rating could be downgraded for each case.
* % will be counted on base price & all charges will be carried by the guest. Net penalty amount will be given to the host or any probable solution could be suggested from the customer support to avoid any conflict.
* The company will not bear any risk or charges relating to this.
* If host has not enough balance with us, any unrealized amount will be added to the guest’s Wallet which could be used in next booking.
If Host cancels the request:
a) Before the check in time: -20%
(Guest will get the full price after gateway charges but the penalty & all charges related to refund will be deducted from the host’s income/next payout)
b) After anytime to check in: -40%
(Guest will get the full remaining days price after gateway charges but the penalty & all charges related to refund will be deducted from the host’s income/next payout)
c) Rating could be downgraded for each case.
* % will be counted on invoice price & all charges will be carried by the host. Net penalty amount will be given to the guest or any probable solution could be suggested from the customer support to avoid any conflict.
* The company will not bear any risk or charges relating to this.
C. Strict
If Guest cancels the request:
a) Before 3 days (72 hours) to check in: -30%
(But all charges related to refund will be deducted from the guest)
b) 3 days (≤72 hours) to check in: -40%
(But all charges related to refund will be deducted and deducted remaining amount will be given to the host)
c) After anytime to check in: -60% of remaining days price.
(But all charges related to refund will be deducted and deducted remaining amount will be given to the host)
d) Rating could be downgraded for each case.
* % will be counted on invoice price & all charges will be carried by the guest. Net penalty amount will be given to the host or any probable solution could be suggested from the customer support to avoid any conflict.
* The company will not bear any risk or charges relating to this.
* If host has not enough balance with us, any unrealized amount will be added to the guest’s Wallet which could be used in next booking.
If Host cancels the request:
a) Before 3 Days (72 hours) to check in time: -40%
(Guest will get the full price after gateway charges but the penalty & all charges related to refund will be deducted from the host’s income/next payout)
b) Less than 3 Days (72 hours) to check in time: -50%
(Guest will get the full price after gateway charges but the penalty & all charges related to refund will be deducted from the host’s income/next payout)
c) After anytime of check in: -60%
(Guest will get the full remaining days price after gateway charges but the penalty & all charges related to refund will be deducted from the host’s income/next payout)
d) Rating could be downgraded for each case.
* % will be counted on invoice price & all charges will be carried by the host. Net penalty amount will be given to the guest or any probable solution could be suggested from the customer support to avoid any conflict.
* The company will not bear any risk or charges relating to this.
Above Terms & conditions are updated on regular basis. All are requested to read the above article to avoid any confusion. If this article is still not clear to the user, we appreciate to contact us directly.